Team Leader – Operations

Roles and Responsibilities

• Handling the Team of 15 to 20 Loan Managers / Loan Executives.
• Solving the Ground level issue by contacting Respective Stake holders.
• Convincing Skill & Objection Handling
• Risk Assessment and Driving Matrices

Skills Required:

• Team Handling Skill.
• problem Solving techniques, Objection Handling skill
• Smart in Risk Assessment and take the immediate call accordingly to avoid the loss to the company
• Should be keen enough to solve the issue of customer escalation and Employees issue on ground
• Should be having basic Soft skills to analyse the actual issues of not meeting the Targets Persona
• Graduate with 3-5 years of prior experience in NBFC business.
• Graduate with 1-2 years of prior experience in Team handling
• Preferably between 24-29 years of age
• Excellent Communication Skills in the local language(basic English) , Basic Knowledge of system

Role   Branch Operations Manager
Industry Type   IT Services & Consulting
Functional Area   BFSI, Investments & Trading
Employment Type   Full Time, Permanent
Role Category   Banking Operations

Education
UG :Any Graduate