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Team Leader – Operations

Full time

Job Description

Roles and Responsibilities

  • Handling the Team of 15 to 20 Loan Managers / Loan Executives.
  • Solving the Ground level issue by contacting Respective Stakeholders.
  • Convincing Skill & Objection Handling
  • Risk Assessment and Driving Matrices

Skills Required:

  • Team Handling Skill.
  • problem-Solving techniques, Objection Handling skills
  • Smart in Risk Assessment and take the immediate call accordingly to avoid the loss to the company
  • Should be keen enough to solve the issue of customer escalation and Employees issue on ground
  • Should be having basic Soft skills to analyze the actual issues of not meeting the Targets Persona
  • Graduate with 3-5 years of prior experience in the NBFC business.
  • Graduate with 1-2 years of prior experience in Team handling
  • Preferably between 24-29 years of age
  • Excellent Communication Skills in the local language(basic English), Basic Knowledge of the system

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