Regional Collections Manager

• Ensure timely achievement of collections targets by formulating & executing collections strategy
• Recruit and train the collections team for effective collections & recovery
• Monitor & review the activities of the regional collections teams for the achievement of collections targets
• Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
• Implement collection strategies at the regional level for efficient collections and recovery of outstanding loans
• Authorise payouts and roll out collection payout structure policy
• Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance
• Partner with regional sales & credit team to ensure quality sourcing
• Identify trouble spots and implement collection related programs

Job Requirements:

• Post Graduate
• 12-15 years of experience in handling collections
• Ability to work with integrated systems used for tracking & monitoring collections
• Problem-solving and decision-making skills
• Operational execution
• Relationship Management (critical for retaining key customers)
• Strong communication and interpersonal skills
• People Management skills