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Regional Collections Manager

Full time

Job Description

  • Ensure timely achievement of collections targets by formulating & executing collections strategy
  • Recruit and train the collections team for effective collections & recovery
  • Monitor & review the activities of the regional collections teams for the achievement of collections targets
  • Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
  • Implement collection strategies at the regional level for efficient collections and recovery of outstanding loans
  • Authorise payouts and roll out collection payout structure policy
  • Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance
  • Partner with regional sales & credit team to ensure quality sourcing
  • Identify trouble spots and implement collection related programs

Job Requirements:

  • Post Graduate
  • 12-15 years of experience in handling collections
  • Ability to work with integrated systems used for tracking & monitoring collections
  • Problem-solving and decision-making skills
  • Operational execution
  • Relationship Management (critical for retaining key customers)
  • Strong communication and interpersonal skills
  • People Management skills

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