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Regional Collections Manager – Consumer Durable Loan

Full time

Job Description

About TVS Credit Services LTD:


As part of the $8.5 billion TVS Group, we have inherited a legacy of trust, value and service. TVS Credit has embarked on an ambitious vision to scale its book 10X in 10 years and be amongst the top 10 NBFCs in the country.


As part of the plan, TVS Credit is looking to institutionalise and improve systems and processes by leveraging the might of technology & analytics across the organisation to enable agile decision making to power growth.


Job Description:

  • Ensure timely achievement of collections targets by formulating & executing collections strategy
  • Recruit and train the collections team for effective collections & recovery
  • Monitor & review the activities of the regional collections teams for the achievement of collections targets
  • Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
  • Implement collection strategies at the regional level for efficient collections and recovery of outstanding loans
  • Authorise payouts and roll out collection payout structure policy
  • Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance
  • Partner with regional sales & credit team to ensure quality sourcing
  • Identify trouble spots and implement collection related programs

Job Requirements:

  • Post Graduate
  • 12-15 years of experience in handling collections
  • Ability to work with integrated systems used for tracking & monitoring collections
  • Problem-solving and decision-making skills
  • Operational execution
  • Relationship Management (critical for retaining key customers)
  • Strong communication and interpersonal skills
  • People Management skills

Role   Collection / Recovery Manager
Industry Type   Financial Services
Functional Area  BFSI, Investments & Trading
Employment Type   Full Time, Permanent
Role Category   Lending

PG :Any Postgraduate

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