Key Account Manager – Group Credit Life

Tata Group

Position Overview

Position Title: Key Account Manager.

Department: Group Credit Life

Level/ Band: Executive (204)

Role Summary:

• Achievement of annual sales and profit targets for credit life sales
• Develop business opportunity with banks / consumer finance / micro finance/ auto loans / financial public houses
• Lead and manage training and development programs for client’s staff
• Develop the value penetration and wallet share in the business.
• Coordinating with internal stakeholder and partner team for issuance and other service related coordination.

  Organizational Relationships

  Reports To: Sales Manager/Area Sales Manager.

  Supervises:

  Job Dimensions

  Geographic Area Covered: Branches / Cluster

  Internal Stakeholders: Operations, Underwriting, Claims, customer services and others.

  External: Credit Life Partner viz. bank/NBFC

  Key Result Areas

  Organization Process Key Contributions

  Sales

• Coordinate credit life sales activities including providing technical support and guidance to channel partners when needed
• Review competitor activity, market trends, regulations and provide input/suggestions
• Execute the sales strategies for each product line as specif ied by National Sales Head/the senior credit life manager and Zone Head.

  Relationship Management

• Solve the operational or technical issues faced by clients
• Meet up regularly with clients to build a rapport with the senior management as well as the sales team.

  Ensure Compliance

• Participate in risk mitigation plans, contingency planning, and business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

  MIS

• Oversee timely production and submission of sales statistics, reports and projections, as required,
• Provide consolidated reports for management
• Daily Business Report

  Skills Required

  Technical

• Product Knowledge
• Process Knowledge
• Ability to generate solutions
• Knowledge of group credit life business process
• Updated knowledge about the insurance and banking industry

  Behavioral

  Essential

• Interpersonal skills
• Communication skills
• Teamwork Skills
• Relationship Building skills
• Decision making skills
• Language Skills English, Local language

  Desired

• Creative thinking skills
• Supervising/Leadership skills
• Influencing skills

  Incumbent Characteristics

  Essential

  Qualification: Graduate

  Experience: 1 – 3 years in Sales (Insurance / Financial Service Background)

  Age: Below or 30 years

  Desired:

  Qualification: Post Graduate